When it comes to customer service, people are looking for help to fix an issue. In real estate, that means helping buyers / tenants find the right property. There is no other industry where customer service is so important.
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Below are the most important tips a commercial broker or real estate agent should know about customer service:
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1. Respond quickly
This industry is extremely competitive and the longer you as the agent take to reply to your client the less chance you will have of getting the deal.
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2. Keep your clients informed
Tell clients what you're doing through every step in the process. Do not let them run after you for an answer - by doing this you will keep a good name in the industry.
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3. Have a positive attitude
If you come across friendly, you will send a message that you are a reliable & trustworthy person - always remember people want to work with someone they can trust.
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4. Build strong relationships with your clients
You must know that building a strong relationship with your clients takes time and effort. Ask non-prying questions about their personal lives. Reward your long term clients with a gift basket. Send them your weekly or monthly newsletter, if they are in the market for another property they will immediately think of you.
